Rockport Works

“

I can not tell you how thrilled I am. I came home from work tonight and guess what was on my doorstep... yep, my new Danners. I have no idea how you and Danner pulled it off, but the box had stamped right on it, "MUST SHIP TODAY." I laced them up and I couldn't be more excited. Now, my hunting trip will work out. If your job is anything like mine, I'm sure you get tons of emails and try not to read more than you have to, but I would like to take a second and tell you what happened. I fell in love with Danner boots about seven years ago and have been attached to my Danner Canadians ever since. They're waterproof, warm, comfortable, and more than anything, indestructible. I had to move this summer with my job. I thought until this week that I knew exactly where my boots were, but when I started preparing for my trip I found out that they weren't where I thought. I searched high and low, but no boots. So, I decided that if I had to buy new boots, I was going to upgrade to the Trophy. I tried at LEAST 20 places before I spoke to you (the nature of the Internet), and no one had them, nor could they guarantee me that I would have them by the end of the week. I work for the second largest retailer in the US and I hope day in and day out that my folks take care of customers the way you took care of me. You didn't even know this story, but you went way beyond "website service" and made sure I had solutions. I was stressing to say the least, and I admit that I was concerned that you were making me a promise that you really couldn't control. Since you didn't have them in stock, Danner was on the hook and you were several states away. In the end, your promise of Friday delivery was exceeded by two days and, by my reckoning, from the time I spoke with you I received my boots from Portland to Charlotte in roughly 20 hours. That's CRAZY customer service. If you give me the email address of your boss, I would be happy to send this to him or her on your behalf. Otherwise, please have a great weekend. I'll send anyone I know to your website.

Chad from Charlotte, NC

”