How do I return an order to Working Person's Store?
The Working Person's Store wants you to always be happy with your purchases! If, after you've received your order, you want to return or exchange an item, simply complete the easy Credit/Exchange Request Form prior to shipping the item(s) back for credit or exchange. It's fast, easy and free! Here's how it works:

1.) Submit your return/exchange request using this form: Credit/Exchange Request Form
2.) Follow the instructions on the form; click here to quickly locate our return shipping addresses
3.) 3.) Drop off the package at your nearest UPS location; click here if you need to find your nearest UPS Return Service drop off location

We'll send you an email that confirms your return/exchange and provides you with a record of your request. When we receive the item you've returned in the original box, in like-new condition, we'll get your replacement item shipped or credit issued quickly as possible. Please note that free return shipping is limited to one per customer every 30 days. We reserve the right to refuse returns at our sole discretion. Additional free returns may be granted at the discretion of our customer service department.

Qualifying footwear items may be returned for up to one year of the date of purchase. Non-footwear items must be returned within three days of the date of delivery.

IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it's received into our systems, we will expeditiously send a refund request to your bank.Please note that while the funds are instantly deducted from our account, some banks are taking as long as a week to process and post these refunds to their customers' accounts. back to top

How can I cancel my order?
If you wish to cancel your order, please open a ticket telling us that you wish to cancel. Don't forget to include your order number in the field provided. back to top

How was my order shipped?
All orders that include a valid e-mail address will be sent an email confirmation notice containing the eky elements of your order, including price, shipping, etc. After all or a substantial portion of your order has been assembled, checked for accuracy and packaged for shipment, a shipping notification will be sent by email. For most orders the shipping notification will include ship date, carrier and tracking number if applicable. When split shipping is required, we send you additional notifications by email, as set forth above.

If this information was not received or you have other questions, you may contact us via email, live chat or by calling toll-free at 1-877-652-9675. We're pleased to help you! back to top

How can I track my order?
The Working Person's Store will send an email confirmation of your order which will contain your order number or shipping number. Simply go the tracking section of the WorkingPerson.com site and input the shipping number to determine the status of your shipment. On Free Shipping or Ground Shipping based orders, tracking will be limited to delivery confirmation only, to help keep costs as low as possible. back to top

How can I change my order or add to it?
Once you've submitted your order, it's important for you to know that in-stock items are processed for shipment as quickly as possible. If you have already received your order and need to return it, feel free to use the return/exchange system on the WorkingPerson.com site to facilitate your return or exchange.

If you want to change any item in cart or order form, simply continue shopping, adding and editing items in your cart, until you are ready to check out. Follow the step by step instructions to do so on each page. It's easy! back to top

What is your backorder policy for out-of-stock items?
In the event an item is temporarily out of stock when you place your order, we will check on deliverability with our manufacturer and choose the most rapid method to deliver your items possible. In instances where two shipments are required, we will special order the item and absorb the additional shipping costs at no charge to you. Note that we keep any item(s) on order, unless you instruct us otherwise or the manufacturer informs us the item is not timely available. back to top

I am purchasing items as a gift and the recipient shares an email address with me.  Will the confirmation email contain order specifics?
Yes, e-mail order and shipping confirmations will contain information about individual items in your order. You may want to inform the gift recipient not to open confirming e-mail, so the surprise isn't spoiled. back to top

Can I place my order via e-mail?
For your security, do not at any time include your credit card number or any other sensitive customer information in an e-mail to us, or any other merchant. If you do not wish to use our secure server, you can always place your order over the phone by calling 1-877-652-9675, by faxing 1-574-784-8983 or by mail to The Working Person's Store, PO Box 225, Lakeville, IN 46536-0225. back to top