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This is very kind of you and the boots you sent will arrive via UPS in the morning. It's apparent that you folks live by giving excellent customer service. If you will give me the email of your top-dog; honcho, I will send them a note about how helpful you have been in keeping this customer happy in a "difficult situation". By the way, you might have guessed, I teach customer service skills for a living and thank you for your help with this.”
Patrick M. from Smyrna, New York