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Ah! Thank you very much for the explanation. Now that you mention it, I do remember your excellent customer service rep explaining that to me. Unfortunately, it had been long enough between that phone conversation and the email confirming the refund that I had a Senior Moment and forgot the details. I do specifically want to commend you folks' customer service. I have worked in customer service myself since 1974 and recognize the outstanding ones when I see them. It's always a rare delight to be on the receiving end of such good service. Warm regards.”
Dan H. from Sunnyvale, California