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 | I can not tell you how thrilled I am. I came home from work tonight and guess what was on my doorstep... yep, my new Danners. I have no idea how you and Danner pulled it off, but the box had stamped right on it, "MUST SHIP TODAY." I laced them up and I couldn't be more excited. Now, my hunting trip will work out. If your job is anything like mine, I'm sure you get tons of emails and try not to read more than you have to, but I would like to take a second and tell you what happened. I fell in love with Danner boots about seven years ago and have been attached to my Danner Canadians ever since. They're waterproof, warm, comfortable, and more than anything, indestructible. I had to move this summer with my job. I thought until this week that I knew exactly where my boots were, but when I started preparing for my trip I found out that they weren't where I thought. I searched high and low, but no boots. So, I decided that if I had to buy new boots, I was going to upgrade to the Trophy. I tried at LEAST 20 places before I spoke to you (the nature of the Internet), and no one had them, nor could they guarantee me that I would have them by the end of the week. I work for the second largest retailer in the US and I hope day in and day out that my folks take care of customers the way you took care of me. You didn't even know this story, but you went way beyond "website service" and made sure I had solutions. I was stressing to say the least, and I admit that I was concerned that you were making me a promise that you really couldn't control. Since you didn't have them in stock, Danner was on the hook and you were several states away. In the end, your promise of Friday delivery was exceeded by two days and, by my reckoning, from the time I spoke with you I received my boots from Portland to Charlotte in roughly 20 hours. That's CRAZY customer service. If you give me the email address of your boss, I would be happy to send this to him or her on your behalf. Otherwise, please have a great weekend. I'll send anyone I know to your website. | |
| ~ Chad, July 19 2008 | ||
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| Top Sellers in Welding Caps | View all products in this category |
 Kromer Caps: Floppy Visor Black Welding Cap K250 $8.95 |
 Kromer Caps: Cotton Camouflage Welding Cap A338 $8.95 |
 Kromer Caps: Polka Dot Welding Cap A32B $8.95 |
 Kromer Caps: Polka Dot Welding Cap A32A $8.95 |
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5.11 Tactical Acorn Slippers Adidas Golf Aloe Up Alpenco AO Safety AquaSeal Arborwear Asolo Hiking Boots Atsko Sno Seal Badger Balm Baffin Boots Baretta Bates Boots Bear Grease Benchmade Knives Bianchi Holsters Black Stallion Gloves Blackrock Leather N Rich Body Cushion Bogs Born Shoes Boston Leather BuckWear Bulwark Carhartt Boots Carhartt Clothing Carolina Boots Caterpillar Boots Champion Sports Chef Designs Chippewa Boots Columbia River Converse Corcoran CornerStone Danner Boots Devon & Jones DeWalt Footwear |
DeWalt Gloves DeWalt Safety Glasses Dickies Dickies Scrubs Dickies Underwear Doc Martens Double-H Boots DryGuy DryZ Dunham Shoes Duofold Ecco Shoes ESS Goggles Fiebings Filson Florsheim Forge Shield Shoes Fox River Mills Full Blue Jeans Gear Box Boots Georgia Boots Gerber Gildan Golden Retriever Gorgonz Grip-Tite Hanes Harley Davidson Boots Harley Davidson Eyewear Hatch Gloves Headline It Helly Hansen Hero's Pride Hi-Tec Boots Hiatts Hold-Up Suspenders Hush Puppies Slippers Irish Setter Boots Ironclad Gloves |
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