Frequently Asked Questions
Placing & Tracking Orders
- How can I cancel my order?
- How was my order shipped?
- How can I track my order?
- How can I change my order or add to it?
- I am purchasing items as a gift and the recipient shares an email address with me. Will the confirmation email contain order specifics?
- Can I place my order via e-mail?
- Do you accept international orders?
- What is a CCV number and why does WorkingPerson.com ask for it?
- Do you sell to federal, state and local governments?
- My coupon code is not working when I check out, why?
- Is there any additional processing time for orders shipped to an APO / DPO address?
Returns & Exchanges
- How do I return an order to Working Person's Store?
- My Carhartt jacket has a broken zipper. Is it covered under warranty?
- How do I return with a Comfort Guarantee?
- How do I return a defective item?
- What qualifies as a defective issue?
- I placed an order over the phone, how can I track it?
- I want to cancel my order, what route would be best?
- Why is there a 24-48 hour processing time?
- I used the free shipping method, when can I expect my order to arrive?
- I thought returns were free, why do I have to pay to return my item?
- Why am I not refunded for my expedited shipping?
- How long will it take to get my refund?
- Why is my exchange taking so long?
- What do I do if I forgot my password?
- How do I change my email address or password?
- My tickets are not getting answered, what’s going on?
- When will my credit card be billed?
- Will I be charged sales tax when purchasing online at workingperson.com?
- What is your policy for returned checks due to insufficient funds?
- Was my credit card charged twice or overcharged?
- What is your backorder policy for out of stock items?
- Can I put a link to your site?
- Should I buy a larger size pair of jeans because of shrinkage?
- Is everything on the site "in-stock" for immediate shipment?
- What brands carry Comfort Guarantee products?
- Do you ship on Holidays?
How can I cancel my order?
If you wish to cancel your order, please open a ticket telling us that you wish to cancel. Don't forget to include your order number in the field provided.
How was my order shipped?
All orders that include a valid e-mail address will be sent an email confirmation notice containing the key elements of your order, including price, shipping, etc. After all or a substantial portion of your order has been assembled, checked for accuracy and packaged for shipment, a shipping notification will be sent by email. For most orders the shipping notification will include ship date, carrier and tracking number if applicable. When split shipping is required, we send you additional notifications by email, as set forth above.
If this information was not received or you have other questions, you may contact us via email, live chat or by calling toll-free at 1-877-652-9675. We're pleased to help you!
How can I track my order?
The Working Person's Store will send an email confirmation of your order which will contain your order number or shipping number. Simply go the tracking section of the WorkingPerson.com site and sign into your account to determine the status of your shipment. On Free Shipping or Ground Shipping based orders, tracking will be limited to delivery confirmation only, to help keep costs as low as possible.
How can I change my order or add to it?
Once you've submitted your order, it's important for you to know that in-stock items are processed for shipment as quickly as possible. If you have already received your order and need to return it, feel free to use the return/exchange system on the WorkingPerson.com site to facilitate your return or exchange.
If you want to change any item in cart or order form, simply continue shopping, adding and editing items in your cart, until you are ready to check out. Follow the step by step instructions to do so on each page. It's easy!
I am purchasing items as a gift and the recipient shares an email address with me. Will the confirmation email contain order specifics?
Yes, e-mail order and shipping confirmations will contain information about individual items in your order. You may want to inform the gift recipient not to open confirming e-mail, so the surprise isn't spoiled.
Can I place my order via e-mail?
For your security, do not at any time include your credit card number or any other sensitive customer information in an e-mail to us, or any other merchant. If you do not wish to use our secure server, you can always place your order over the phone by calling (877) 652-9675.
Do you accept international orders?
Yes! You can find out more on our International Shipping page.
What is a CCV number and why does WorkingPerson.com ask for it?
CCV stands for Card Code Verification. The CCV number is a three or four digit number on your credit card, in addition to your account number. This number helps to protect you (and us) from credit card fraud. Here's how: If someone has possession of your credit card number they also need to have physical possession of your card in order to know what your CCV number is. We require the CCV Number on credit card orders for your protection and ours. This number is not stored on-line or retained by WorkingPerson.com. This CCV is found in different places depending on what type of credit card that you have.
- Visa: The CCV is a three-digit number on the back of your Visa card. The full credit card number is reprinted in the signature box and at the end of the number is the CCV.
- MasterCard: The CCV is a three-digit number on the back of your Master card. The full credit card number is reprinted in the signature box and at the end of the number is the CCV.
- Discover: The CCV is a three-digit number on the back of your Discover card. The full credit card number is reprinted in the signature box and at the end of the number is the CCV.
- American Express: The CCV is a four-digit number on the front of the card above the credit card number on either the right or left side of your Amex card.
Do you sell to federal, state and local governments?
Yes! The Working Person's Store is a GSA contract holder. For more information, please visit our GSA Sales page.
If you don't see your question answered above, please contact someone from our team to get an answer! Thank you again for shopping at The Working Person's Store!
My coupon code is not working when I check out, why?
Unfortunately, there are a few reasons the coupon code may not be working when checking out. The code could have expired, our system could have had an error at that time, and most coupon codes are only valid on regular priced items (not sale items). You may always contact our customer service at 877-652-9675 for assistance, we would be happy to take a look at your order or even place this with you over the phone.
Is there any additional processing time for orders shipped to an APO / DPO address?
For any military overseas address (APO/DPO) there may be an additional processing time, which could make the order take longer to get to the receiving party. In most cases, the order will be shipped from the manufacture to Working Person's Store and then WPS will ship the order. With any questions, please call customer service.
How do I return an order to the Working Person's Store?
Simply complete the easy return/exchange form prior to shipping the item(s) back for return or exchange. It's fast and easy! Here's how it works:
- Submit your return/exchange request using this form: Return/Exchange Request Form
- Drop off the package at your nearest UPS location.
We'll send you an email that confirms your return/exchange and provide you with a record of your request. When we receive the item you've returned in the original box, in like-new condition, we'll get your replacement item shipped or credit issued quickly as possible. Please note that free return shipping is limited to product exchanges, and limited to one per customer every 30 days. We reserve the right to refuse returns at our sole discretion.
Qualifying footwear items may be returned for up to one year of the date of purchase. Non-footwear items must be returned within three days of the date of delivery.
IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it's received into our systems, we will expeditiously send a refund request to your bank.Please note that while the funds are instantly deducted from our account, some banks are taking as long as a week to process and post these refunds to their customers' accounts.
My Carhartt jacket has a broken zipper. Is it covered under warranty?
Yes! All hardware on your Carhartt clothing (like zippers and buttons) is covered by a limited lifetime warranty. Under the terms of their warranty Carhartt will repair any broken item for the useful life of the product. (Now aren't you glad you bought a Carhartt!) Just call Carhartt for instructions on how to proceed. The toll-free number is: 800-358-3825. Please launder any item before returning it to Carhartt. Their policy stipulates that any item returned for repair MUST be clean.
How can I cancel my order?
First, the product you have has to qualify for a Comfort Guarantee. You must have proof of purchase that you bought the product from our company and that it falls within the allotted time.
To return or exchange a Comfort Guarantee product simply follow the same procedure you would with a normal exchange or return item.
Click here to start a return / exchange
How do I return a defective item?
Returning a defective item is easy. Simply follow the same return/exchange policy as you would a normal return or exchange. Click here to start a return / exchange If you are uncertain if your issue is considered defective, please call our customer service team at 877-652-9675.
What qualifies as a defective issue?
Although each defective issue is a case by case situation, here are some things that may qualify as a defective issue. Remember, normal wear and tear does not qualify and defective issues are subject to our discretion.
Each jobsite is different. To avoid wear and tear issues that may be mistaken for defective issues, make sure the footwear you have chosen is the correct style for the conditions. If you are unsure that you have selected the correct footwear for the job, please give our team a call for more information about your selection.
I placed an order over the phone, how can I track it?
When you place an order over the phone, unfortunately you cannot track it through the online tracking service. To obtain information on your order placed over the phone, please call our customer service team at 877-652-9675. For speedy service, please have your order number, last name and zip code on the billing information used to place the order available.
I want to cancel my order, what route would be best?
The fastest and most efficient way to cancel an order is to call into our customer service team, 877-652-9675, to make that immediate cancellation. Canceling of an order should be completed within 24-48 hours from the order submission. Please note, there may be times that an order is not able to be canceled depending on the stage of completion of the order. Once your order is shipped we cannot change the route and you are then responsible at your own cost to return the package for a refund or to make a free exchange. Submitting a ticket to cancel an order may take longer than shipping process and is not recommended for order cancellations.
Why is there a 24-48 hour processing time?
A 24-48 processing time allows our company enough time for all orders coming in to be placed within that time frame. The 24-48 hours processing time is only completed during business hours. If an order is placed on Saturday, Sunday or after 4pm the processing time starts on the next business day. The 24-48 hour processing time is not included in the shipping time. Therefore, if you place a next day order, your order will ship by the end of the third business day from when the order was placed. Expedited orders are processed and shipped in the mornings on the business day after the 24-48 hour processing time.
I used the free shipping method, when can I expect my order to arrive?
The free shipping method means your order will be shipped 7-14 business days after the 24-48 hour processing time. This means it could potentially take 9-16 business days to receive your order. However, this does not mean we will not ship the order as soon as possible. Your order could ship anytime within that time frame.
I thought returns were free, why do I have to pay to return my item?
Unfortunately, we do not pay for returns when there is no exchange made. We only offer free returns on product exchanges of anything purchased from Working Person’s Store. We also do not reimburse if you paid to receive your order with expedited shipping, unless an order was shipped wrong. Please note, some special made items are non-returnable. That means the product was made custom for you and we are not able to re-stock the product to our inventory.
Why am I not refunded for my expedited shipping?
We offer free shipping on orders over $49. If you choose to receive your order faster than the 7-14 business days allotted with free shipping, you are responsible for paying the additional fees. Unfortunately, because we do offer the free shipping method, we can not be responsible for reimbursing expedited shipping fees for exchanges or returns
How long will it take to get my refund?
As long as the order contains unused items are returned within the timeframe of 60 days of time of purchase, we will refund your order for the cost of the item. Refunds take approximately 3-5 business days once refund request is received. Please note, the extent of time it takes to see the refund is also dependent upon your banking facility. If paid by check, we send out refund checks weekly.
Why is my exchange taking so long?
We start the exchange process within 24-48 hours of receiving the item back to us. There are times that we do temporarily run out of stock so an item may be on order or ordered to ship to you during this exchange processing time. The shipping of the new item is generally 7-14 business days. If at any time you would like to contact our customer service at 877-652-9675 to find out any process or status of an exchange we will be happy to look at that for you.
What do I do if I forgot my password?
If you have forgotten your password, click the "Forgot Your Password?" link at the bottom of the login page. A new password will be e-mailed to you immediately. Use the new password to log in, then on your My Account page click "Account Information" to change your password again.back to top
How do I change my email address or password?
To update you account information, click "Account" in the top right of the webpage. If you have not signed in yet, you will be prompted to do so. Once on the account page, you can click "Account Information" on the left to change your Name, E-Mail address, or Password.back to top
My tickets are not getting answered, what’s going on?
Because we feel every ticket is important, they are answered in the order that they are submitted. That is why you may see a lag time from the period you submit the ticket until the time that they are answered. Our customer service summer hours are 9am-5pm EST Mon-Fri and 9am-7pm Mon-Thur, 9am-5pm Fri and 9am-3pm Sat in the winter. If you feel your matter is urgent, please call into our customer service department, 877-652-9675, rather than submitting a ticket.
When will my credit card be billed?
Your credit card will first be checked for proper authorization with your local bank, and when your order is processed for shipment, billed when the applicable components of your order processing are completed.
Will I be charged sales tax when purchasing online at workingperson.com?
Currently we only charge sales tax on orders shipped to Alabama, Indiana, Michigan and California addresses.
What is your policy for returned checks due to insufficient funds?
Checks returned for insufficient funds may be assessed a $50.00 service fee.
Was my credit card charged twice or overcharged?
It is our policy to bill your credit card as your merchandise is processed and shipped. Please note that when we receive your credit card order, the amount required for purchase must first be authorized by our credit card payment processor. Authorization effectively reserves the amount of your purchase on your credit card account, but in no instance does authorization create a duplicative charge to your credit card account. In addition, there are instances where our credit card processor will verify account information with a $1 authorization test. This step verifies credit card account information, but in no instance does this test ever incur a charge on your account. You will never be overcharged at The Working Person's Store and every credit card based transaction is backed by our exclusive Safe Shopping Guarantee.
What is your backorder policy for out-of-stock items?
In the event an item is temporarily out of stock when you place your order, we will check on deliverability with our manufacturer and choose the most rapid method to deliver your items possible. In instances where two shipments are required, we will special order the item and absorb the additional shipping costs at no charge to you. Note that we keep any item(s) on order, unless you instruct us otherwise or the manufacturer informs us the item is not timely available. back to top
Can I put a link on your site?
At this time we do not offer an affiliate, drop ship or recipricol linking program.
Should I buy a larger size pair of jeans because of shrinkage?
We can't speak for all brands, but our Carhartt and Dickies jeans will not usually shrink enough to warrant buying a full size larger. Carhartt, in particular, offers a VERY generous cut, so staying within your size group is generally best here. However, as with most jeans (and cotton products in general) you are bound to have a little shrinkage with the first washing. The general rule is that they will shrink more in length than in girth. (Pssst: The secret to avoiding excessive shrinkage is to wash cold and hang dry.) So you're probably safe to buy the jean size you normally wear.
Is everything on the site "in-stock" for immediate shipment?
While we regularly fill more than 90% of our customers' orders from our huge in-stock inventory, there are times when heavy demand will temporarily put us in an out-of-stock situation on high demand items included in an individual order, (Predicting demand for the 60,000+ individual items is really hard).
In such events, we immediately place a fill-in order with the manufacturer to replenish stock, or in the alternative, instruct the manufacturer to ship directly to you as the manufacturer makes them available, on a first in - first out basis.
What brands carry Comfort Guarantee products?
Please note not every product within the brand will qualify as a Comfort Guarantee product. Unless the Comfort Guarantee is specified by the manufacturer, it will not qualify.
Do you ship on Holidays?
We are closed for the following holidays, we will not ship on these days.
- New Years Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day