Help Center


Placing & Tracking Orders
How can I cancel my order?
If you wish to cancel your order, please open a ticket telling us that you wish to cancel. Don't forget to include your order number in the field provided.
Do you accept international orders?
Yes! You can find out more on our International Shipping page.
How can I place an international order?
Please give us a call so we can assist you with your purchase. 877-652-9675. Learn more on our International Shipping page.
Can I place my order via email?
For your security, do not at any time include your credit card number or any other sensitive customer information in an e-mail to us, or any other merchant. If you do not wish to use our secure server, you can always place your order over the phone by...
Do you sell to federal, state, and local governments?
Yes! The Working Person's Store is a GSA contract holder. For more information, please visit our GSA Sales page. If you don't see your question answered above, please contact someone from our team to get an answer! Thank you again for shopping at The...
What is the processing time on my order?
A 24-48 processing time allows our company enough time for all orders coming in to be placed within that time frame. The 24-48 hours processing time is only completed during business hours. If an order is placed on Saturday, Sunday or after 4pm the processing...
Is there additional processing time for orders shipped to an APO/DPO address?
For any military overseas address (APO/DPO), there may be an additional processing time which could make the order take longer to get to the receiving party. In most cases, the order will be shipped from the manufacturer to Working Person's Store and...
Does the 1-2 business day processing time apply to expedited orders?
A 24-48 processing time allows our company enough time for all orders coming in to be placed within that time frame. The 24-48 hours processing time is only completed during business hours. If an order is placed on Saturday, Sunday, or after 4 PM, the...
Are shipping fees refunded?
We offer free shipping on orders over $99. If you choose to receive your order faster than the 7-14 business days allotted with free shipping, you are responsible for paying the additional fees. Unfortunately, because we do offer the free shipping method...
How can I track my order?
Working Person's Store will send an email confirmation of your order which will contain your order number or shipping number. Simply go the tracking section of the site and sign into your account to determine the status of your shipment...
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Returns & Exchanges
How do I return with a comfort guarantee?
To return or exchange a Comfort Guarantee product simply follow the same procedure you would with a normal exchange or return item.
How do I return an item that is the wrong size, color, or fit?
Simply complete the return/exchange form prior to shipping the item(s) back for return or exchange. It's fast and easy! Here's how it works: Submit your return/exchange request using this form: Return/Exchange Request Form Drop off the package at your...
What is your return/exchange policy?
At we want you to be happy with your purchase! Return shipping is free when you exchange an item in new condition for a new replacement item. Products being returned for a full refund are not eligible for free return shipping. To return...
What is your return policy on defective items?
Returning a defective item is easy. Simply follow the same return/exchange policy as you would a normal return or exchange. Click here to start a return / exchange If you are uncertain if your issue is considered defective, please call our customer service...
How can I change my order or add to it?
We understand that sometimes you change your mind or that you might have forgotten to add a few things to your order. We are more than happy to help you adjust your order as needed. If your order is still in the early stages of processing, you can call...
I returned my item, how long until I receive my refund?
Your return will be processed within 24-48 business hours of receiving it. Once your return is processed, it takes 7-10 business days for the bank to credit the account.
I returned my item, how long until I receive my exchange?
Your return will be processed within 24-48 business hours of receiving it. Your exchange will be processed at the same time. We will send an order status update once the new order is placed.
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My Account
I can't sign into my account. What now?
If you have forgotten your password, click the "Forgot Your Password?" link at the bottom of the login page. A new password will be emailed to you immediately. Use the new password to log in. Then on your My Account page, click "Account Information" ...
How do I access my account?
To access your customer account you will navigate to the top of our website and select the link labeled Log In. You will then enter your username and password that you selected at the time you set your account up. If you have any issues accessing your...
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Payment Issues
What is a CCV number and why do you ask for it?
CCV stands for Card Code Verification. The CCV number is a three or four digit number on your credit card, in addition to your account number. This CCV helps to protect you (and us) against credit card fraud. Here's how: If someone has possession of ...
When will my card be charged?
We charge your credit card once your order is placed. We will send an email confirmation and begin processing your order.
My coupon code is not working when I check out, why?
We understand how frustrating it can be when a coupon code does not work. There are several reasons a coupon code may not work in your shopping cart, with the most common ways being: - Coupon has expired - Items in the cart do not meet coupon minimum...
Are my payment details/data secure?
Yes, we work diligently to ensure that your payment details and data is always safe and secure.
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What is drop shipping?
We work to provide a wide range of products and brands to suit most every taste and budget. This may mean that the product you want may not be readily available in our warehouse. To help expedite the processing time, we may drop ship your item directly...
What are my shipping options?
We work with USPS and UPS to provide you a variety of shipping options. Please note that if you select free shipping, your package will be shipped using USPS or UPS Sure Post. For an additional fee, you can also choose from the following: - UPS Ground...
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Product Comfort
What products have a comfort guarantee?
Comfort Guarantees provide you with a little bit of comfort knowing that if the boot or shoe does not provide you with maximum comfort, you can return it within 30 days. However, not all brands offer comfor guarantees, and not all prodcuts under the ...
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