FREE SHIPPING ON ORDERS $99 & OVER!

Placing & Tracking Orders

Important information about placing and tracking your orders.

How can I cancel my order?

If you wish to cancel your order, please open a ticket telling us that you wish to cancel. Don't forget to include your order number in the field provided.

Do you accept international orders?

Yes! You can find out more on our International Shipping page.

How can I place an international order?

Please give us a call so we can assist you with your purchase. 877-652-9675. Learn more on our International Shipping page.

Can I place my order via email?

For your security, do not at any time include your credit card number or any other sensitive customer information in an e-mail to us, or any other merchant. If you do not wish to use our secure server, you can always place your order over the phone by...

Do you sell to federal, state, and local governments?

Yes! The Working Person's Store is a GSA contract holder. For more information, please visit our GSA Sales page. If you don't see your question answered above, please contact someone from our team to get an answer! Thank you again for shopping at The...

What is the processing time on my order?

A 24-48 processing time allows our company enough time for all orders coming in to be placed within that time frame. The 24-48 hours processing time is only completed during business hours. If an order is placed on Saturday, Sunday or after 4pm the processing...

Is there additional processing time for orders shipped to an APO/DPO address?

For any military overseas address (APO/DPO), there may be an additional processing time which could make the order take longer to get to the receiving party. In most cases, the order will be shipped from the manufacturer to Working Person's Store and...

Does the 1-2 business day processing time apply to expedited orders?

A 24-48 processing time allows our company enough time for all orders coming in to be placed within that time frame. The 24-48 hours processing time is only completed during business hours. If an order is placed on Saturday, Sunday, or after 4 PM, the...

Are shipping fees refunded?

We offer free shipping on orders over $99. If you choose to receive your order faster than the 7-14 business days allotted with free shipping, you are responsible for paying the additional fees. Unfortunately, because we do offer the free shipping method...

How can I track my order?

Working Person's Store will send an email confirmation of your order which will contain your order number or shipping number. Simply go the tracking section of the WorkingPerson.com site and sign into your account to determine the status of your shipment...

I selected free shipping. When should I expect to receive my order?

The free shipping method means your order will be shipped 7-14 business days after the 24-48 hour processing time. This means it could potentially take 9-16 business days to receive your order. However, this does not mean we will not ship the order as...

How can I cancel my order?

Need to cancel your order? No worries, we have you covered. You can cancel your order by calling our toll free number and speaking with one of our customer service agents or by logging into your account and submitting a ticket. Please note that if your...

How can I change my order or add to it?

We understand that sometimes you change your mind or that you might have forgotten to add a few things to your order. We are more than happy to help you adjust your order as needed. If your order is still in the early stages of processing, you can call...

What is processing time?

Processing time refers to the time it takes to process your order from the time the order downloads into our system to the time your order ships. In general, this can take 24-48 hours. However, in some cases, more products will need to be ordered to ...

How was my order shipped?

We offer shipping through USPS and UPS. Your order will be shipped using one of these methods. If you do not receive mail to your home, please be sure to include your PO Box in your shipping address to ensure your package is not delayed.

Do you offer expedited shipping?

Yes, we do. However, there is still a 24-48 hour processing time.

Please, mind that only logged in users can submit questions