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Who can participate?
Companies with a minimum of (X) employees who provide their employees with a clothing and/or footwear allowance qualify to participate in the Workwear On Demand Program.
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Is there a set up fee for the Workear on Demand Program?
No, our team will work to set up your team with a custom website where your employees can log in and order pre-approved workwear and/or footwear using their pre-set allowance.There are no fees for the set-up or management of this site or program
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How long will it take to set up each customer?
Because each program is custom designed to fit your needs, a typical setup may take between two to four weeks. Please note that some setup times may take longer, depending on the parameters of the project.
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What products are available?
Action Supply Stores offers dozens of trusted brands from Carhartt to Timberland and Dickies to Thorogood. We offer safety clothing, safety footwear, and accessories. All products available in our stores or online are available in our Workwear On Demand Program.
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What if the customer needs help?
Each site will come with a dedicated customer service number to an inside customer service representative dedicated to helping with their account. The customer or their employee can use that number to reach someone available to answer questions on their orders, returns, and on products.
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Will the local safety store team have access to online customer profiles?
Today the local teams run the boot programs via paper trail. With the new online model can the local store managers access purchase history, etc? Yes, if an employee comes into the store, associates will be able to access their account to see what products are available to them, what their credit amount is, and what the customers special pricing is.
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What if an item is out of stock?
On occasion, products become back ordered or become unavailable. If an item is found to be out of stock after an order is placed, the employee will be notified and will be assisted in finding an alternative product. Backordered products will show a backorder date on the website. Please note that the manufacturer sets back order dates and can be adjusted based on communication we receive from them
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How many items are listed?
Each program is tailored to the needs of each customer. The entire catalog is available and we can narrow it down to your specific needs
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How do we choose items?
Your sales representative will work with you to choose products that are best suited for your program. They will assist you in selecting products that meet your safety goals, budget, and unique needs.
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How should we deteremine credit amounts?
Each employees credit amount is determined by your clothing and footwear allowance program. Pricing for your products will be determined before the launch of your site. If pricing changes due to changes in cost from our manufacturers, you will be notified via email with the expected change date
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How do I add or remove an employee from the online catalog?
To add or remove employees from the online catalog, please contact your sales representative via email or call our dedicated customer service line. We will verify if the employee has any pending orders and, if possible, halt the process. Please note that it may take up to 24 hours for new employees to be fully set up in the system before they can place orders.
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